FAQ: Need info on important stuff at SXM Festival? Check out our comprehensive list of frequently asked questions
How do I get to Saint Martin?
Please see our travel guide for the best flight and accommodation info here.
What happens when I purchase a ticket?
Once you purchase, you will receive an order confirmation email from Eventbrite on behalf of SXM Festival. If you do not see your order confirmation in your inbox, make sure to check your junk/spam folder. If you still do not see your order confirmation, contact the Eventbrite help center: click here
Do I have to bring my printed ticket to the event?
Yes or you can bring your mobile ticket which will be scanned. You will exchange the printed ticket or scan your mobile ticket in exchange for a General Admission or VIP wristband at the Princess Juliana International Airport. These wristbands will grant you access to SXM Festival events. The VIP wristband will grant access to both general and VIP events.
Are there ID requirements or an age limit to enter the event?
SXM Festival is an 18+ event only. Please bring valid, government approved ID when exchanging your confirmation for your wristband.
Who can I contact with questions?
Is my ticket transferrable?
Each ticket has an individually generated barcode which we will scan in order to redeem your paper ticket or mobile barcode for your wristband. If you choose to transfer your ticket or if a ticket is being transferred to you, please have a copy of the paper ticket or mobile barcode to exchange for your entrance wristband. Note : Caribbean tickets cannot be transferred.
What is the refund policy?
Inline with festival policy, tickets are non refundable however they are transferrable. Promo code tickets are not transferable.
What are the wristband pick up & shipping rules?
-Please note that access to SXM Festival events will be with your SXM wristband ONLY.
-Canadian and American ticket-purchasers will receive their festival wri-Canadian and American ticket-purchasers will receive their festival wristbands by mail so be sure to include your address at purchase.
-All wristbrands will start shipping in December 2017. Please allow to the end of February 2018 for your wristbands to arrive. Wristbands will be sent to the shipping address specified on your order in the US and in Canada
-If you are not Canadian or American, your wristband will be held at SXM Festival Will call, located at the Airport in St. Martin.
-Your photo ID name must matches the attendee name on your ticket.
-If you have a ticket that is not in your name, please contact us at firstname.lastname@example.org and we will give you instructions on how to transfer the ticket name. Please note we do not transfer funds (that is up to the attendee). We transfer the attendee name only.
-Transportation passes will also be shipped for US and Canada or also be available for pick up at will call.
-If you have purchased a VIP upgrade, please note that in order to receive your VIP wristband you must present both the 5 DAY GA proof of purchase and the VIP UPGRADE proof of purchase. Please ensure that both proof of purchases are in the same name.
Will I be searched?
Appropriate, discreet searches may be undertaken to ensure guests’ safety and enjoyment.
What is the legal drinking age on the island?
As with France and Holland, 18 is the legal drinking age.
What languages are spoken on Saint Martin?
As you’d expect, French is the official language of the French side of the island and Dutch on the Dutch side. English is spoken widely on both sides of Saint Martin
Do I need a visa to visit Saint Martin?
You do not require a VISA to enter Saint Martin from most countries, including Europe and North America. Please double check online here regarding your country of citizenship before traveling, but generally a valid passport will be enough to allow you entry.
What currency will I use?
The French side officially uses the EURO and Dutch the Netherlands Antillean Florin. The US dollar can be spent on either sides of the island and the EURO is widely accepted on both also. Credit cards are accepted at most major outlets but always best to check before sitting down for dinner.
What will the weather be like?
March – when the SXM Music Festival happens – is one of the sunniest months of the year. Expect temperatures around 85 degrees Fahrenheit / 30 degrees Celius and very little rain.
What if I get sick?
Emergency healthcare is free in Saint Martin so if you present yourself at a medical station you will be treated. But we still highly recommend that you acquire adequate travel insurance. There will be medical teams at each event to treat anybody who may feel ill.
Who should I call in an emergency?
Saint Martin (French side)
Louis Constant Fleming Hospital: 0590 52 25 52
S.A.M.U. (medical emergencies): 15
Sint Maarten (Dutch side)
General emergency: 911
Doctors on call: (1-721) 5111
Hospital: 543 1111
Ambulance: 912 or 542 2111 or 520 6262
Fire: 120 or 542 6001
Police: 111 or 542 2112
Water police: 542 2277
How best can I explore Saint Martin?
Saint Martin is a beautiful place with lots to see. If you want to explore properly, it’s best to hire a car. You can get good deals via rentalcars.com. Scooters are also available for hire, although we recommend cars for safety. You can also get a $1 daily bus pass.
Will I get bitten by insects?
In the dry season – when SXM Festival happens – there are fewer insects and mosquitos. We still advise attendees to use insect repellent, mosquito nets, citronella candles and long clothes at night to minimize the risk of being bitten.
Do I need vaccinations before I travel?
No, you do not need to get any vaccinations before visiting the island.
Will I be able to use my phone and go online?
Broadband and wifi is availably in many places around the island, especially hotels and marinas. It can be a little unreliable at times but generally good. There is cell phone coverage across most of the island and 3G but again the 3G can be patchy at times. Most north American cell phones work in Saint Martin. International dialing codes are +590 for Saint Martin and +1-721 for Sint Maarten.
What is the power supply?
French side : 220V / 60Hz. European outlets
Dutch side : 110V / 60 Hz. American outlets
How do I stay safe in Saint Martin?
The car number plates say it: “The Friendly Island”. Saint Martin is small place with a low crime rate and a friendly, happy population. There are French and Dutch police on each respective side of the island. They are uncorrupt and French / Dutch laws apply. That said, like anywhere in the world, it is wise to take sensible precautions like: not flashing money or jewelry around, not leaving valuables in cars, not going to secluded places at night or trespassing on private property, not being rude or disrespectful to the locals. Just the stuff you would do on any vacation or in any big city. Be sensible and you’ll have an amazing time on The Friendly Island.