Terms & Conditions

SXM FESTIVAL IS AN 18+ EVENT ONLY

Please bring valid, government approved ID when exchanging your barcode for your wristband. 

SXM officially begins on Wednesday March 12th, 2025.

We will also have pre parties on Monday + Tuesday, March 10th-11th, 2025.

Ticket holders are welcome to arrive as early as they wish in order to check into their accommodations, explore the island and spend the first days working on their tan. 

We’ve added some fun experiences and activities to complement your trip.

In addition to our ticketing and accommodation options selling out each year for the past two years, buying a ticket early will always give you the best possible prices and selection of options.

PAYMENT PLAN

When selecting tickets, you can pay fully or select the payment plan and pay in 2 different installment payments.

The new SXM Festival Payment Plans system will allow you to spread your payments. You'll pay a deposit when you first check-out that is equal to 1/2 of your total cart balance. For villa purchases, payment plan is in 2 times.

Your account will then automatically be charged at the same time of the month over the next month without any further action required.

If a payment attempt fails for whatever reason (e.g. card has expired, is no longer valid, insufficient funds or card is declined by the bank), then we will give you notice of the failed payment attempt advising you that we will try to take payment again in 7 days, giving you the opportunity to correct the situation;

If the payment attempt fails again, we will send you a second failed payment notice and again wait to charge you for another 7 days;

If the payment attempt fails for a third time, we may at our discretion cancel the booking by giving you written notice.

Please note, upon cancellation of the booking due to your failure to keep up with the Payment Plan, your order will be cancelled, and you will loose your deposit as well as any previous installments that you have paid.

TICKET CONFIRMATION

You will receive a confirmation email from SXM FESTIVAL ticketing partner Easol to confirm your order after purchase. 

Purchases are not cancellable and non refundable.

If you did not receive an email, log into your account at easol.com to verify that the correct email address is associated with your account. If you are still having issues, please reach out to info@sxmfestival.com and their support team will help you verify your purchase.

It is mandatory that you provide your barcode and piece of identification. Please make sure that your Barcode is downloaded to your phone in the event of limited cellular connectivity. The box office will accept a State issued Driver's license or Passport. Please make sure to have one of these forms of ID with you!

Please note that access to SXM Festival events will be with your SXM wristband ONLY.

You will have your mobile ticket scanned in exchange for your SXM Festival wristband.

YOUR CORRECT CONTACT DETAILS ARE IMPORTANT

Your photo ID name must match the attendee name on your ticket. If you have a ticket that is not in your name, please log into MY BOOKINGS to update your name to match your ID.

TICKET TRANSFERS

Should you not be able to make the festival, you are allowed ONE ticket transfer. 

To do this please visit MY BOOKINGS and enter the FULL Name and Contact Details for the new Festival Attendee. 

Please note we do not transfer funds (that is up to the attendee). We transfer the attendee name only.

WRISTBANDS

SXM Festival staff will secure wristbands on all attendees.

We advise to secure tickets as early as possible and start making traveling arrangements to get the best airfares and deals on accommodation. 

TRAVELING TO SXM 

Do I Need A Visa To Visit Saint Martin? A VISA to enter Saint Martin is not required for most countries, including Europe and North America. Please double check online regarding your country of citizenship before traveling.

What happens to my tickets if SXM Festival 2025 is cancelled? 

In the event that SXM Festival 2025 is cancelled or postponed, you have two primary options for your tickets and accommodations:

1. Your tickets will automatically be transferred to the new festival date in 2026.

2. You can choose to move your tickets to any of the following three years: 2026, 2027 or 2028. 

In accordance with our official ticketing Terms and Conditions, we are not able to offer ticket refunds for any reason. 

Each ticket has an individually generated barcode which we will scan in order to redeem your paper ticket or mobile barcode for your wristband. If you choose to transfer your ticket or if a ticket is being transferred to you, please have a copy of the paper ticket or mobile barcode to exchange for your entrance wristband. 

Unfortunately, ticket fraud is a common occurrence and predatory scammers are getting savvier to separate you from your hard-earned funds. The best way to ensure that your tickets are legitimate is to purchase them directly from the SXM Festival website through our exclusive ticketing partner Easol.

SXM Festival does not sell tickets on any other platform and we cannot honour fraudulent tickets nor provide you with a refund in the event that you are scammed. 

Always use your best judgment and deal directly with SXM Festival sales channel for any of your event purchases.

Please note that ticket purchasers will not receive a pdf ticket with scannable barcode until the week before the event. If someone is trying to sell you a pdf ticket prior to then, it is fraudulent.